Shipping Delay Updates

Updated On: 1st May, 2020

Alert:

Dear Customers,

As you are aware of the current situation of COVID related disruptions, the Ecommerce industry is also facing the heat due to various measures taken by the respective state and central govt. like Complete Lockdown, Night Curfews and other restrictions.

We are grateful for all our front line warriors who are working tirelessly to ensure that our lives are safe and less affected by the current situation.

Below areas are affected by restrictions imposed by the authorities:

Area

Restriction

Essential

Non Essential

Pickup

Delivery

Pickup

Delivery

Maharashtra

Lockdown

Yes

Yes

Yes

No

Chattisgarh

Lockdown

No

No

No

No

Uttar Pradesh

Night Curfew & Weekend Lockdown

Yes

Yes

Yes

Yes

Karnataka

Lockdown

Yes

Yes

Yes

No

Delhi

Lockdown

Yes

Yes

Yes

No

Tamil Nadu

Night Curfew & Weekend Lockdown

Yes

Yes

Yes

Yes

Puducherry

Lockdown

Yes

Yes

Yes

Yes

Mizoram

Lockdown

Yes

Yes

Yes

Yes

Manipur

Night Curfew & Weekend Lockdown

Yes

Yes

Yes

Yes

Sikkim

Night Curfew & Weekend Lockdown

Yes

Yes

Yes

Yes

Nagaland

Night Curfew & Weekend Lockdown

Yes

Yes

Yes

Yes

Chandigarh

Night Curfew & Weekend Lockdown

Yes

Yes

Yes

Yes

Goa

Lockdown

Yes

Yes

Yes

Yes

Himachal Pradesh

Weekend Lockdown

Yes

Yes

Yes

Yes

Uttarakhand

Lockdown

Yes

Yes

Yes

No

Jharkhand

Lockdown

Yes

Yes

Yes

Yes

Assam

Night Curfew & Weekend Lockdown

Yes

Yes

Yes

Yes

Odisha

Night Curfew & Weekend Lockdown

Yes

Yes

Yes

Yes

Madhya Pradesh

Lockdown

Yes

Yes

Yes

No

Haryana

Night Curfew

Yes

Yes

Yes

Yes

Bihar

Night Curfew

Yes

Yes

Yes

Yes

Punjab

Night Curfew

Yes

Yes

Yes

Yes

Kerala

Night Curfew & Weekend Lockdown

Yes

Yes

Yes

Yes

Andhra Pradesh

Night Curfew & Weekend Lockdown

Yes

Yes

Yes

Yes

Gujarat

Night Curfew & Weekend Lockdown

Yes

Yes

Yes

Yes

Rajasthan

Lockdown

Yes

Yes

Yes

Yes

Telangana

Night Curfew & Weekend Lockdown

Yes

Yes

Yes

Yes

There could be delays in pickups at some locations where the timing restrictions are imposed by local authorities, although we will try to ensure pickup happens as per SLA, there could be some exceptions, we expect your understanding in this regards.

Since most of the places have Night Curfew, there could be a delay in the network connection of parcels which may affect the delivery TAT.

We are also starting with emails which will give you an idea of your parcels travelling in affected operations area which will give you an idea of impact and you can convey the same to your customers.

In these unprecedented times where our health has been our utmost priority, we at ArtGalore is also taking care of all our employees and we are Working from Home till the situation becomes normal.

Stay Indoors. Be Safe.

Updated On: 28th Apr, 2020

Staying in line with the current lockdown in various parts of the country, there will be a delay in delivering your orders as most of our courier partners have halted operations while others are short staffed. We are constantly monitoring the situation and working with our courier partners to get your orders delivered as soon as possible. We request you to bear with us in this challenging situation.

Updated On: 24th Apr, 2020

Due to government restrictions around COVID-19, you may experience delays in pickup and delivery. We regret the inconvenience and request you to please bear with us in this extremely challenging situation.

 

Updated On: 22nd Apr, 2020

Staying in line with the current Weekend Lockdown in almost parts of the country, there will be a delay of minimum 7-8 days in delivering your orders of (Especially Miniatures)

We are constantly monitoring the situation and working with our courier partners to get your orders delivered as soon as possible. We request you to bear with us in this challenging situation.

Stay Home, Stay Safe!

 

 

Updated On: 17th Apr, 2020

Staying in line with the current Weekend Lockdown in almost parts of the country, there will be a delay of minimum 3 days in delivering your orders as most of our courier partners have halted operations while others are short staffed.

We are constantly monitoring the situation and working with our courier partners to get your orders delivered as soon as possible. We request you to bear with us in this challenging situation.

Stay Home, Stay Safe!

 

 

Updated On: 14th Apr, 2020

Staying in line with the current lockdown in various parts of the country, there will be a delay in delivering your orders as most of our courier partners have halted operations while others are short staffed. We are constantly monitoring the situation and working with our courier partners to get your orders delivered as soon as possible. We request you to bear with us in this challenging situation.

 

Updated On: 10th Apr, 2020

IMPACT OF LOCKDOWN IMPOSED ON VARIOUS PARTS OF THE COUNTRY

Dear Customers,

Due to recent lockdown Imposed on various parts of the country, Pickups and deliveries are impacted. Please note there might be delay of 5-10 Days in your order depending upon your area of delivery and recent condition.

Assuring you of best efforts from our end to minimize the delays. Thank you for cooperating with us.

 

Updated On: 5th Jan, 2021

Delivery timelines has been resumed to normal.

 

Updated On: 8th Dec, 2020

IMPACT OF BHARAT BANDH
Dear Customers,
Due to Farmers' protest and Bharat Bandh called on 8th Dec, The vehicle has returned from many locations by the local Political party. Pickups and deliveries are likely to be impacted PAN India.
Assuring you of best efforts from our end to minimize the delays. Thank you for cooperating with us.


Updated On: 30th Nov, 2020
Delivery timelines has been resumed to normal.


Updated On: 23rd Nov, 2020
In continuation with the last update, One of our fulfillment services is still come in the containment zone and deliveries has been affected severely.
Apologies for the inconvenience caused to you. Be assured we are trying our best to get orders delivered as soon as possible.


Updated On: 16th Nov, 2020
Due to government restrictions around COVID-19, you may experience a delay in your order delivery.
One of our fulfillment services has come in the containment zone and deliveries has been affected severely.
We are experiencing unexpected delays in orders getting picked up from courier partners across our locations.
What it means to you, Your order might be delayed by 5-12 days (if it got ordered before 18th Nov) Orders placed after that are on track on estimated timelines.
We regret the inconvenience and request you to please bear with us in this extremely challenging situation.